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Support |
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| NOTE:
Before contacting support at Isenhower Computers, first try
restarting your computer. Most often little problems or "quirks"
in the system are temporary and restarting the system solves
these issues. |
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Contacting
Isenhower Computers
(existing customers only)
Online support via Yahoo Messenger
Remote Assistance
(Windows Messenger)
Email your support question
Phone contact:
417-239-1170 |
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Other Online
Support & Help Options
(provided by other
sources)
Resource Page
Norton Anti-Virus Tools |
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Frequently Asked
Questions
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FORGOTTEN WINDOWS
PASSWORD (XP Only) |
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Most systems have been setup
from the factory without an Administrator password. This can be
both a blessing, but a dangerous security risk as well. However,
if you have not set the Administrator password and forget your
Windows password to log onto your Windows XP system, you can use
this method to clear your existing password.
NOTE: It is always best to setup a password hint when you create
a password that will remind you of your password. This could
help prevent from having to use this method.
1. Restart your
computer is Safe Mode by restarting the system and pressing
the F8 key prior to the Windows XP splash screen.
2. At the logon screen, choose "Administrator".
3. When Windows finishes loading, click "Yes" on the
"Safe Mode" message.
4. Open the Control Panel (Start>Control Panel)
5. Open "User Accounts"
6. Click on your user name
7. Click on "Remove Password"
8. Close all windows and restart Windows normally.
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Top 10 "NEVERS" |
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Never log onto the internet without an Internet
Securities program with real-mode protection.
Accessing web pages and e-mail without this protection
could best be described as running through a field of bees
naked! YOU WILL GET STUNG! (AVG is only a thong!) For best
protection, I recommend
Computer Associates. Statistically, there are 261 new
viruses introduced to the internet every day.
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Never install an anti-virus or anti-spyware
(anti-adware) program from the internet.
Especially if it appears as a pop-up warning. These ARE
spywares and viruses disguising themselves. This virus is
known as W32.FAKEALERT. Also stay away from search bars
and internet optimizers. All legitimate software should be
loaded onto your computer from a CD. Nothing in life is
FREE.
One of the latest threats out there is ANTI-VIRUS PRO
2009. If you receive a "Windows Security" message
saying your computer is at risk and it doesn't show the
name of your securities program in the title bar, DO NOT
click ANYWHERE on the screen! Clicking "cancel" or "close"
is the same as clicking "YES" and your machine will be
infected. Instead, press CTRL+ALT+DEL and close the
program using the Task Manager.
Here are some other examples of software that should NEVER
be loaded on your system:
a. WinFixer2006
b. WinAntivirus2006
c. Spybot Search and Destroy
d. SpyHunter
e. SpySheriff
f. WebSearch
e. 180 Search Assistant
f. Elite Sidebar
These are all spyware programs disguising themselves as
something you need. Avoid any programs with the words
"search", "web", "Toolbar" or "bar", "optimize",
"bargain", "sale", and "free" in the name of the program.
- Never
respond to an e-mail message requesting that you confirm
your user name and password.
This is known as "pfishing".
It is especially common with "ebay" accounts. They use
ebay logos and graphics to make it look like it came from
ebay and they use the word "ebay" in the email address to
appear legitimate, but ebay messages will all say *@ebay.com
not *@*.ebay.com or *@ebay.*.com (ie. support.ebay.com,
"*" representing wild card)
EBAY HELP PAGE REGUARDING STEPS TO PROTECT YOURSELF
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Never give out your user name and/or password in a
standard email or instant message. These forums
are not secure and can be read by other individuals.
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Never give out personal information such as bank,
credit card or Social Security numbers in an unsecured
webpage. Even if the page is secure, never give
out this information unless you know that you are doing
business with a legitimate retailer. I recommend using an
internet banking company such as
PayPal where you can
transfer funds into the account to cover the purchase
and only that amount.
- Never
unplug your computer while it is running.
There are instances when the
computer may lock up and you have no choice, but as long
as you see hard drive activity (the hard drive light) or
the system is running correctly, do not unplug it.
- Never
drop or strike your computer.
The hard drive in your
computer is like a "champagne glass". All it takes is 300g
of force to destroy it. That is equivalent to dropping a
half pound item only 6 inches onto a hard surface.
- Never
touch the components inside your computer
without insuring you are
properly grounded. Keep one hand on the case or use a
grounding strap when servicing the inside of your system.
- Never
block the vents
to your computer. The system needs to breath or else it
will overheat and may become damaged. As a rule, make sure
you have room to make a fist on all sides of your system
and keep all vents free of dust. It is recommended that
you bring your system in for servicing once a year for
proper cleaning inside as well.
- Never
plug your computer directly into a wall outlet.
Power surges are the
most common cause of damage to a system. Power "strips" do
not offer the protection needed either. A proper surge
protector will have these features:
a. A "JOULE" rating of 1000 or higher. The higher the
joules, the faster the reaction time to a surge.
b. Protection Insurance. Most start at $25,000.
c. Protection for your telephone modem, cable modem and
ethernet devices.
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