CA Internet Securities is blocking part or all of a website I frequently use or I am getting a message that my cookies are turned off. What do I do to fix this?

Follow the instructions below to add a website to CA's Privacy Control list. NOTE: Be absolutely certain that the site you are about to add is a safe and virus free site before attempting to add it to this list. Verify this using the CA Toolbar in your browser.

1. Open CA's Control Center by double-clicking on the CA icon on the bottom right of the screen
   
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2. Click on the "My Internet" box. It will swing around to the front of the screen.
   
    
3. Click on "Update Settings".
   
    
4. In the menu bar of the "Keep My Internet Safe" box, click the "Browser Protection" button.
   
   
 
5. Verify the "Pop-up Blocker Control" in ON. It should have a green box with a check mark inside.
   
   
 
6. On the same screen, scroll down the page using the scroll to the right, like you would a webpage, until you see the "Set Privacy Control for Individual Sites" section and click the "Add" button to the right.
   
    
7. In the box marked "Enter the address..." type the address of the website you want to add. Do not type "http://" or anything that comes after the ".com", ".net", ".org", etc.
   
    
8. Click "Apply" and you will return to the previous screen. Check to make sure the site has been added to the list and has the 5 green check marks next to it. If you get an error message when you click the "Apply" button, verify you have typed the address correctly.
   
    
9. Now that you have added your website correctly, click the "Apply" button at the bottom right on the "Keep My Internet Safe" screen and then close any remaining screens. Congratulations, you can now access all items on that website.

I forgot my password to get into Windows XP. How can I fix this?

Windows XP Home Edition contains a hidden administrator account. This account is not available during normal operation. Most people don't go to the effort to put a password on this account. You can use this account to remove the forgotten password on the other Windows User account. Here is the procedure.

1. Start or restart the computer.
2. As soon as you hear the beep (post), start striking the F8 key repeatedly until you see the Microsoft Startup Configuration screen.
3. Using your arrow keys on the keyboard, select Safe Mode and press ENTER. You may have to press ENTER again to select your operating system.
4. At the login screen, choose "Administrator".
5. Upon entering Windows, click "Yes" to start in Safe Mode.
6. Open the Control Panel and then open User Accounts.
7. Open the account with the forgotten password and select "Remove password". At this point you may create a new password or continue to use the system without a password. If only one user, Windows will load directly, bypassing the login screen in normal operation without a password.

How do I verify my CA Pop-Up Blocker is enabled?

1. Open CA's Control Center by either...
   a. double-clicking on the CA icon on the bottom right of the screen
   b. right-clicking on the icon and clicking "Home"
   c. Open "CA Security Center" from the CA folder in the Windows "Programs" list using the Start button.
2. Click on the "My Internet" box. It will swing around to the front of the screen.
3. Click on "My Internet" in the title bar of that screen.
4. In the section titled "Did You Know?", click the words "View Settings".
5. In the menu bar of the "Keep My Internet Safe" box, click "Browser Protection"
6. At the top of the page, you will see "Cookie Control" and "Pop-Up Blocker Control". Make sure both of these have a green box with a white check mark selected.